I have failed my Professional Certifications exam and wish to appeal

There are four grounds for making an appeal:

  • If a learner believes that BCS did not apply procedures properly, fairly or consistently in relation to the assessment decision;
  • If a learner disagrees with our decision on the allocation of reasonable adjustments or special consideration;
  • If a learner disagrees with the action taken against them following an investigation into malpractice;
  • If a learner believes there were errors with the question paper that impacted the result.

You cannot appeal simply because you are not happy with your result.

If one of these grounds sounds relevant to you then please download a learner appeal form and send it to If you have any further queries then refer to our learner appeals policy for further information.

If the issue with the exam was due to personal illness or extenuating circumstances then please follow the Access Arrangements, Reasonable Adjustments and Special Considerations policy.

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